1
Eligible issues
Contact us through Help & Support for missing, damaged, expired, incorrect, or poor-quality items. Please include your order number and photos when available.
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Returns & Refunds
We want every MultyKart order to arrive fresh, complete, and as expected. This policy explains how we help when something goes wrong.
Last updated: 22 September 2026
Please read carefully
This information explains how we serve and protect our customers.
2
When to report
Report a concern as soon as possible after delivery so our team can review the order and resolve it quickly. Perishable items need to be reported promptly.
3
Refund method
Approved refunds are processed to the original payment method where possible. Cash-on-delivery refunds are handled through the method confirmed by our support team.
4
Items not eligible for return
Opened or used personal-care products, and items damaged after delivery, may not be eligible unless they were delivered defective or incorrect.
Questions about policy?
Our support team can help with questions about your account, orders, or these policies.
Visit Help & Support